# Buyer-email correction card (English)

Use this with the ticket issuer's authorized support procedure. Do not put full email addresses, ticket codes, passwords or payment details on the card.

| Before editing | Check / record |
| --- | --- |
| Event and order | Event edition: ____  Masked order reference: ____ |
| Request authorization | Approved support route: ____  Staff owner: ____ |
| Field to change | [ ] Buyer email on order  [ ] Different record — stop and route separately |
| Current records | Ticket count: ____  Ticket status: ____  Individual holder fields checked: [ ] |

| After editing | Check / record |
| --- | --- |
| Buyer contact | Replacement address confirmed through approved channel: [ ]  Stored on the intended order: [ ] |
| Other records | Ticket count unchanged as intended: [ ]  Ticket status checked: [ ]  Holder fields checked: [ ] |
| Access | Provider-supported confirmation/access route used: ____  Buyer confirmed access: [ ]  Escalated to: ____ |
| Closeout | Staff initials: ____  Date/time: ____  Case status: ____ |

If the requester needs a ticket-holder edit, account-email change or transfer, use that separate provider procedure. Do not assume changing the buyer field automatically resends tickets or changes those other records.