# Post-order confirmation page: state and surface check card (English)

Use this with a provider-approved preview or test route. Do not create a real charge or use a buyer's private order to populate the card. A loaded page, a paid order and an issued admission credential are separate checks.

## What should this screen confirm?

| Record | Fill in |
| --- | --- |
| Event / occurrence reference | |
| Ticketing provider and editor owner | |
| Exact result that opens the page (completed order, free registration, pending request, other) | |
| Source record used to verify that result | |
| Any other result screens offered by this provider | |
| Approval owner and last review date | |

## Message and route map

Complete only the rows your actual workflow supports. Use a neutral test reference; do not paste attendee names, contact details or ticket codes.

| Actual state | On-screen headline | One next action and link | Email wording agrees? | Ticket / reference route | Support route | Owner |
| --- | --- | --- | --- | --- | --- | --- |
| Completed order / confirmed registration | | | | | | |
| Pending step, if supported | | | | | | |
| Not attending / declined, if supported | | | | | | |
| Registration closed, if supported | | | | | | |

## Controlled buyer-view check

| Check | Expected | Observed / test reference | Fix owner |
| --- | --- | --- | --- |
| Mobile screen: correct status and event identity | | | |
| Desktop screen: same status and readable layout | | | |
| Next-action link reaches the intended official route | | | |
| Ticket or reference can be retrieved by the approved method | | | |
| Reply/support link reaches the responsible team | | | |
| Test email matches the screen's status and next action | | | |
| Ticket-type variation, only if provider supports it | | | |
| Other supported states do not claim confirmed admission | | | |

## Sign-off

- [ ] The message describes only what the source record confirms.
- [ ] The on-screen page, email and credential-delivery route were reviewed separately.
- [ ] Any failed link, misleading state or missing ticket has a correction owner and retest.
- [ ] The content owner will recheck after event date, venue, ticket-delivery or status-flow changes.

Version / date: ____________________  Approved by: ____________________  Exception reference: ____________________