# Door ticket sales and admission: opening and closing card

Copy this card for each event date and door-sales point. Use your ticket provider's actual settings and payment rules. This worksheet is in English.

| Event / session | Door-sales point | Shift lead | Admission lead | Date |
|---|---|---|---|---|
| [ ] | [ ] | [ ] | [ ] | [ ] |

## Before doors open

- [ ] Confirm which ticket types and sessions may be sold at the door. Record their available stock and the person authorized to change it.
- [ ] Confirm the sales device, account permission, connection, accepted payment methods, receipt or ticket delivery, and the separate path for exceptions.
- [ ] Confirm who collects each payment method and how an externally collected payment is recorded. Keep a failed or pending payment out of the issued-ticket count.
- [ ] Using an approved test order or reversible provider procedure, trace **available stock → payment recorded → entitlement issued → check-in**. Verify the correct event, session and admission status. Clear the test state.
- [ ] Tell sales and admission staff whom to call if the sale, ticket delivery or scan fails. Put the stop-sales decision with a named lead.

| Opening stock by ticket type / session | Payment method and collector | Test order and outcome | Approved by / time |
|---|---|---|---|
| [ ] | [ ] | [ ] | [ ] |

## During sales

- [ ] For each walk-up order, verify the chosen session and available ticket type before taking payment.
- [ ] Record the payment result and order reference. Issue or hand over the entitlement only under the provider's confirmed payment procedure.
- [ ] Route duplicate, failed, pending, wrong-session or undelivered tickets to the named exception owner; record the resolution before admission.
- [ ] If connection or stock status becomes uncertain, pause the affected sales route until the lead verifies it.

## At shift close

- [ ] Stop door sales and record the final stock snapshot, issued orders, voids or refunds, and unresolved holds or exceptions.
- [ ] Compare the platform's recorded payment methods with the money actually collected outside the platform. Record any difference, its owner and the next action.
- [ ] Hand admission the final list of unresolved ticket or check-in exceptions; do not count a sale as an admission unless check-in shows it.
- [ ] Record the closing report location and handover sign-off.

| Closing stock / report | Recorded versus collected difference | Open exception and owner | Signed off by / time |
|---|---|---|---|
| [ ] | [ ] | [ ] | [ ] |