# Event cancellation email — editable attendee notice

**Before sending:** Decision approved by [ ]; event page updated by [ ]; ticket/payment facts approved by [ ]; support inbox monitored by [ ]; affected recipient count checked by [ ].

**Subject:** Cancelled: [exact event name] on [scheduled date]

Hello [first name or neutral greeting],

[Exact event name], scheduled for [date, time and venue / online format], has been cancelled. [If only one date or session is affected, state that precisely.]

Your [ticket / registration] for [affected event or session]: [verified current status].

**Payment and next step:** [State the approved refund or other process for this purchase channel, whether the attendee must act, and the *verified* expected update or timeframe. If undecided, say what is pending and when an update will follow. Do not promise a refund before the responsible owner approves it.]

The current notice is at [official event page URL]. We will post the next update [time/date or clear trigger, if known]. For questions, contact [monitored email or support URL]. To help us find your order, use [private support route]; do not post ticket or payment details publicly.

We are sorry for the disruption and appreciate the plans you made to attend.

[Organizer name]

## Send review

| Check | Owner | Result/time |
|---|---|---|
| Cancellation status and affected scope approved | | |
| Sales stopped and public event page updated | | |
| Ticketing and payment-channel terms checked | | |
| Refund amount, method, action and timing approved or explicitly pending | | |
| Recipient roster, transfers, duplicates and excluded events checked | | |
| Reply route, links, mobile view and translation tested | | |
| Provider shows sent status; bounces/replies assigned | | |

This worksheet is a drafting aid. The actual refund rights and steps depend on the purchase channel, platform terms and applicable law; have the responsible team review them. A postponement needs different wording and confirmed ticket-validity details.