# Event coat-check claim, zone and handoff sheet

This editable worksheet is in **English**. Copy it for each event or operating shift. Confirm all blank decisions with the venue or coat-check operator. Use the event's approved location, guest route, item policy and record process. A coat-check claim is **separate from an admission ticket**.

Event / edition: ____________________  Date / local time zone: ____________________

Sheet owner / revision: ____________________  Operator / service agreement reference: ____________________

Venue contact: ____________________  Shift lead: ____________________  Exception decision lead: ____________________

## Service decision and opening setup

| Decision | Confirmed arrangement / owner |
| --- | --- |
| Service model: attended / self-service / outside operator | |
| Approved desk location, storage location and route reference | |
| Accepted item types and how rejected items are directed | |
| Opening / last acceptance / pickup hours | |
| Claim number and item-tag pairing method | |
| Rule for several items under one claim | |
| Lost-token, mismatch and disputed-item process reference | |
| Unclaimed-item and record-handling process reference | |

| Supply or role | Provided by venue / operator / organizer | Ready? / location / owner |
| --- | --- | --- |
| Staff and shift cover | | |
| Claim tickets and matching item tags | | |
| Racks, hangers and approved zone labels | | |
| Desk, signs and working register | | |
| Pickup queue and exception contact | | |

Opening check: [ ] zones labeled  [ ] claim identifiers available  [ ] sample item logged and retrieved  [ ] staff know where exceptions go  [ ] admission ticket and coat claim explained separately

Opening verifier / time: ____________________  Unresolved issue / owner: ____________________

## Zone map and claim register

Use the actual zone codes placed on racks or sections. Do not record a guest name, phone number or other personal detail unless the operator's approved process calls for it.

| Zone code | Physical rack / section and location | Item type or grouping note | Zone custodian |
| --- | --- | --- | --- |
| | | | |
| | | | |
| | | | |

| Claim ID | Item count and short descriptor | Zone / rack | Intake time / attendant | Pickup time / attendant | Status: open / returned / exception | Exception ID |
| --- | --- | --- | --- | --- | --- | --- |
| | | | | | | |
| | | | | | | |
| | | | | | | |
| | | | | | | |

Copy rows as needed. Mark **returned only after** the matching claim and recorded item group have been checked and handed over.

## Exception record

Follow the venue or operator's approved process; this sheet does not create an identity, reimbursement or legal policy.

| Exception ID / time | Claim ID / zone | Observed issue: missing token / mismatch / disputed item / other | Item held where? | Decision lead / next action | Outcome and time |
| --- | --- | --- | --- | --- | --- |
| | | | | | |
| | | | | | |

## Shift reconciliation and open-item handoff

Shift start / end: ____________________  Outgoing lead: ____________________  Incoming lead: ____________________

| Count or check | Number / result | Source or variance note |
| --- | --- | --- |
| Open claims at shift start | | |
| New claims accepted this shift | | |
| Claims returned this shift | | |
| Expected open claims at handoff: start + new − returned | | |
| Actual open claim IDs physically checked | | |
| Variance and investigation owner | | |

Open claim IDs and associated item counts: ________________________________________________

Actual zone / physical location for each open claim: ________________________________________

Open exception IDs, owner and next step: __________________________________________________

Unclaimed-item custodian under agreed venue/operator process: _______________________________

Handoff accepted by / role: ____________________  Local date and time: ____________________

Completed sheet location and record owner under the existing event process: ___________________