# Concession ticket eligibility and door-response card

Event/date: ____  Policy owner: ____  Version approved: ____  Private escalation contact: ____

| Ticket name | Eligible group as published | Price and rights | Accepted evidence or none | When/how checked | Companion arrangement | Exception owner |
|---|---|---|---|---|---|---|
| | | | | | | |

## Buyer-facing copy
“[Ticket name] is for [specific group] at [event/date]. [Accepted evidence or no proof requirement] will be checked [when]. If your situation is unclear, contact [private route] before purchase. [Companion booking instruction, if offered].”

## Door response
1. Confirm ticket type and the published rule without announcing the guest's personal circumstances.
2. If proof is requested, sight-check only the stated evidence; do not photograph or retain it unless a separately reviewed policy requires it.
3. If evidence is missing or ambiguous, move the conversation to the private support point and call the named decision owner.
4. Record only the operational outcome needed: admitted, alternative ticket offered, pending supervisor decision, or another approved result.

| Rehearsal | Expected response | Actual / change owner |
|---|---|---|
| Accepted evidence | | |
| Forgotten or inaccessible evidence | | |
| Companion arrives separately | | |
| Ticket name differs from current ID | | |
| Sensitive or disputed eligibility | | |

Local legal, accessibility and privacy review completed by/date: ____