# Entrance exception desk triage card

Event: ____  Entrance / desk location: ____  Queue lead: ____  Desk decision owner: ____  Shift: ____

Safe side route from scanner: ____  Accessible route: ____  Return gate: ____  Radio/contact: ____

| Scanner signal | Permitted lookup | Who decides | Possible result / handback |
|---|---|---|---|
| Unreadable credential | | | |
| Already checked in | | | |
| Wrong day or zone | | | |
| No record / guest list mismatch | | | |
| Canceled or transferred | | | |
| Lost band / ticket | | | |
| Accessibility or sensitive request | | | |

Do not decide entry solely from a name match. Do not collect full identity or payment documents in an open log.

| Case reference (minimal) | Issue | Source checked | Decision | Authorized by/time | Ticket status updated? | Guest told next step? |
|---|---|---|---|---|---|---|
| | | | | | | |

Open cases at handover: ____  Sync or device issues: ____  Record reconciliation owner/time: ____