# Event online community moderation plan

Use for one event and one platform setup. Adapt to the platform's controls, approved event conduct process and local requirements. Keep report details in a restricted case system; this sheet can use case IDs.

| Decision | Event-specific answer | Owner / review date |
|---|---|---|
| Spaces, channels and purpose | [ ] | [ ] |
| Who can join, when it opens and closes | [ ] | [ ] |
| Public behavior rules and examples | [ ] | [ ] |
| Ticket/support route separate from moderation | [ ] | [ ] |
| Private report route, including complaints about a moderator | [ ] | [ ] |
| Platform Trust & Safety report path | [ ] | [ ] |
| On-site safety or safeguarding handoff | [ ] | [ ] |
| Warning, hide, pause, removal and review authority | [ ] | [ ] |
| Moderator coverage, backup and language | [ ] | [ ] |
| Retention and community closure decision | [ ] | [ ] |

## Coverage and active-case handover

| Channel / session | Start and end / time zone | Moderator | Backup | Controls tested? | Active case ID and next action | Receiver acknowledged |
|---|---|---|---|---|---|---|
| [ ] | [ ] | [ ] | [ ] | [ ] | [ ] | [ ] |

## Neutral public holding message

"We have paused [channel] while the moderation team reviews a report. Event information and support remain available at [verified URL/contact]. We will update this channel at [time/time zone]. Please use [private report route] for concerns."

Do not name or expose a complainant in public updates. This worksheet does not authorize untrained volunteers to handle emergencies or make legal findings.