# Event staff and volunteer conduct briefing card

Copy this card for each team or zone. Fill it from the organizer's approved policy and the current venue plan. This is a briefing record, not a stand-alone policy, employment agreement or disciplinary notice. Keep individual reports in the approved reporting system, not on a shared card.

## Briefing details

| Field | Event-specific answer |
| --- | --- |
| Event, date, shift and team/zone | |
| Briefing lead and supervisor | |
| Approved conduct policy link and version | |
| Related privacy, photography and incident procedures | |
| Usual concern contact and private reporting method | |
| Alternative contact if the usual contact is involved | |
| Urgent safety route from the approved venue plan | |

## Conduct points to discuss

| Prompt | What this team will do or who will decide |
| --- | --- |
| How do we welcome people respectfully without assumptions about identity, language or access needs? | |
| Where should a sensitive guest conversation take place? | |
| Which attendee data may this role use, and where may it be discussed? | |
| Who approves photographs, posts and public statements? | |
| Who confirms schedule, ticketing or access changes before we tell guests? | |
| What must this role hand to a supervisor or trained specialist? | |
| Where can a staff member raise a concern about a colleague or supervisor? | |

## Scenario and questions

Ask: “A guest asks you to make an exception you are not authorized to make. What do you say, and who receives the request?” Replace the example with a situation relevant to this team. Do not invent an answer if the approved policy does not cover it.

| Question or scenario | Decision owner | Answer or follow-up date | People needing a rebrief |
| --- | --- | --- | --- |
| | | | |

## Receipt

| Person or staff ID | Role/zone | Briefed by | Date/time | Questions routed? |
| --- | --- | --- | --- | --- |
| | | | | |

Receipt confirms that a person received the briefing and had a way to ask questions. It does not prove every situation is understood or create a new sanction. If rules, assignments or contacts change, update the card and rebrief affected people.