# Venue-change notice and send sheet (English)

Use this when the event is moving to another venue. Replace every bracketed field with approved facts. Keep recipient names and addresses in the sending system, not this shared sheet.

## Approve the facts before writing

| Fact | Approved value / link | Owner or reviewer |
| --- | --- | --- |
| Event name and affected date or occurrence | | |
| Previous venue and public address | | |
| New venue and full public address | | |
| New entrance and step-free arrival information supplied by venue | | |
| Local start time and time zone: changed or unchanged? | | |
| Ticket status or buyer options: approved wording only | | |
| Public directions link and support contact | | |
| Affected orders, ticket types and other holder audiences | | |

## Editable email

Choose one start-time clause in the first paragraph and delete the other before sending.

**Subject:** Venue changed: [event name] on [date]

Hello,

[Event name] on [date] will now take place at **[new venue name, full address]**. [The start time remains [local time and time zone] / The new start time is [local time and time zone].]

Please use **[entrance and brief arrival instruction]**. Current directions: [approved public link]. The previous venue was [old venue name]; please go to the new address above.

[Approved statement about existing tickets and any available options. Omit until confirmed.]

If you need help with your ticket or arrival, contact [support route]. We will keep the event page at [public URL] current.

[Organizer name]

## Send and arrival check

| Checkpoint | Evidence / result | Owner |
| --- | --- | --- |
| Message reviewed against facts and public page | | |
| Provider audience checked: buyers, individual holders and affected occurrences | | |
| Separate approved route for holders the provider cannot reach | | |
| Test email checked on phone, including subject and links | | |
| Public event page, map, arrival instructions and future confirmations updated | | |
| New door team briefed; old-site redirect agreed if available | | |
| Sent time, audience count and source-system reference | | |
| Delivery questions, correction owner and closeout | | |

Do not assume that changing an event page, ticket record or imported calendar entry sends a notice. Check the actual recipient and delivery route.