# Unassigned-ticket support-desk card (English)

Use the ticket issuer's authorized support procedure. This card records the branch and outcome without names, email addresses, ticket codes or screenshots of credentials.

| Find and verify | Decision |
| --- | --- |
| Correct event edition and individual ticket found | [ ] Yes  [ ] No: escalate |
| Order link, active status and prior check-in inspected | [ ] Yes  [ ] No: escalate |
| Requester may arrange assignment under event procedure | [ ] Yes  [ ] No: escalate |
| Provider's claim mode for this ticket | [ ] Required  [ ] Optional  [ ] Other/unknown |

| Supported route | Record outcome |
| --- | --- |
| Provider permits staff assignment | [ ] Completed  [ ] Unavailable  [ ] Escalated |
| Provider requires or offers attendee claim | [ ] Completed  [ ] Pending  [ ] Escalated |
| Credential visible and usable under this provider's rule | [ ] Verified  [ ] Not verified |
| Gate's current ticket/check-in record | [ ] Matches expected state  [ ] Mismatch: hold and escalate |

Support owner: ____  Event edition: ____  Time: ____  Resolution or handoff: ____

Assignment and admission are separate checks. Do not infer that every unassigned ticket is unscannable, or that completing a name field alone authorizes entry.