# Accidental check-in correction — desk card

Use this card only for a **confirmed marking error**. Keep completed notes in the team's controlled incident record; do not put ticket codes or guest details in a public copy.

## Identify the record

- Event and occurrence/session: ______________________________
- Ticket reference in the authorized system: __________________
- Gate and time of the original mark: _________________________
- Operator who checked what happened: _______________________

## Decide before changing status

- [ ] The exact ticket and event occurrence match.

Choose one outcome:

- [ ] The gate operator confirms **no admission happened**. Proceed to the individual correction.
- [ ] The person entered and later left. Stop: use the event's checkout or re-entry procedure instead.
- [ ] Entry is disputed or unknown. Stop: refer it to the gate lead without resetting status.

## Correct and verify

- Provider's individual undo/uncheck control used: ____________
- Approved by / performed by / time: _________________________
- [ ] Refreshed the authoritative record and confirmed the intended ticket now has the expected check-in status.
- [ ] Checked the provider's attendance view if it exposes one; did not cancel the ticket or edit another admission.
- Incident-log reference and next owner, if unresolved: _______

Provider controls differ. [Cvent OnArrival](https://support.cvent.com/s/communityarticle/How-can-I-undo-a-check-in-in-OnArrival) documents **Undo** for an accidental check-in and a separate checkout path for a real departure. [Zeffy](https://support.zeffy.com/how-to-unscan-or-uncheck-a-guest-that-was-accidentally-checked-in-7ptj9) documents **Mark as not checked-in** on an individual guest ticket and recommends filtering multi-date events to the correct occurrence.