# Will-call ticket pickup: editable desk plan

The ticket provider and venue must approve the actual pickup and identity policy. Never ask for or store full payment-card details or copies of identity documents in this shared sheet.

## Visitor instructions to publish

| Question | Event-specific answer |
|---|---|
| Where is the collection desk? Include map or landmark. | [ ] |
| What are its opening and closing hours? | [ ] |
| What order reference and approved proof should be brought? | [ ] |
| Can another person collect? How is authorization arranged? | [ ] |
| Where can a guest ask for an accessible route or help? | [ ] |
| What happens if the order cannot be found? | [ ] |

## Counter handoff and close

| Task | Owner / approved procedure | Confirmed |
|---|---|---|
| Current order list and pickup status available | [ ] | [ ] |
| Verify the order using the approved event policy | [ ] | [ ] |
| Refer name mismatch and alternate pickup to named lead | [ ] | [ ] |
| Issue ticket or credential once; mark collected | [ ] | [ ] |
| Record only order reference, outcome, time and staff owner | [ ] | [ ] |
| Reconcile issued, voided and unclaimed inventory at close | [ ] | [ ] |
| Handle unclaimed items under venue retention policy | [ ] | [ ] |

Do not invent a universal government-ID, original-card or third-party collection requirement. Tell guests the actual rule for this event before they travel.