Organizer help
Help for organizers using Boletolibre: account access, sales pages and questions about ticketing and direct payments.
Account access
Use the actual sign-in page. If you forgot your password, follow the existing password-reset flow. Do not send your password or verification code to support.
Website questions
Describe the affected page or route, expected behaviour and the steps that led to the problem. Include the language and device, but omit private attendee records.
Ticket sales and payments
Your organization receives payments through its provider; Boletolibre does not hold your revenue. Ask your payment provider about settlement timing or processing issues. For software questions, share the context and steps checked with our team, without sensitive information.