Event online community moderation plan template

Name the space and its boundaries

Download the community moderation plan (Markdown, English)

List each place where attendees can post: event app, streamed session chat, forum or external group. State who may join, when the space opens and closes, what it is for, and where ticket, access or urgent safety issues go instead. Publish short behavior rules covering harassment, unwanted promotion, private information, impersonation and off-topic material, with examples suited to your audience.[1][2]

Assign people and test controls

Give each channel a moderator, backup and coverage window matched to the actual event schedule. Verify who can hide content, mute, remove users, close a thread and contact platform Trust & Safety. Rehearse these controls in the chosen platform, including mobile. Keep a separate support owner for registration or checkout problems so moderators do not promise account fixes they cannot perform.

Make reporting private and consistent

Provide a visible route for attendees to report content or behavior privately, including concerns about a moderator. Record a case reference, exact channel and time, observed rule, action, reviewer and follow-up status in a restricted log. Avoid copying sensitive screenshots into broad volunteer chats. Use the platform’s own report tools where its rules are implicated; escalate imminent safety issues through the event and venue’s approved channels.[1][2]

Decide action and message before conflict

Document who can warn, hide, pause or remove, when a second reviewer is needed, and how appeals or mistakes are handled. Prepare neutral public wording for a paused chat or removed post without exposing a complainant’s details. Keep examples as decision prompts, not automatic sanctions. If abuse crosses into an event-day or safeguarding concern, hand it to the trained lead with minimal necessary information.

Review after the session and event

At shift change, hand over active cases and controls, not a vague “all quiet.” After the event, announce the community’s closing or ongoing status and preserve only records needed under the approved policy. Review recurring rules confusion, response gaps and unanswered attendee questions before opening the next event space.