How to set up event registration without PDF tickets

1. Decide what replaces the PDF

Download the no-PDF delivery and admission check card (Markdown, English)

Write one arrival instruction: will staff look up a registration, will a digital ticket still be presented, or is another approved record used? Name the team member who resolves a missing registration. Do not assume that turning off a file attachment cancels tickets, removes QR codes from every channel, or changes check-in rules.

2. Change the provider setting

Eventbrite’s registration-only guide uses Order Options → Order Confirmation and unticks “Include printable tickets in all orders”. It separately offers an optional Registration event type under Tickets → Settings for paid events; those are Eventbrite-specific controls. Ticket Tailor has an “Attach ticket vouchers as a PDF” checkbox in its event-confirmation email settings, including an event-specific override. Unticking that checkbox removes the PDF attachment but leaves its standard ticket in the email body. Confirm which outcome your own platform provides before saving.[1][2][3]

3. Check the buyer confirmation

Complete one authorized test registration and inspect the actual confirmation message. Check whether a PDF is attached, whether a ticket or code remains in the email or account, and whether the arrival instruction matches your plan. Eventbrite tells organizers using its no-PDF flow to explain that attendees need not show a digital or printed ticket. Update the supported confirmation message or pre-event note accordingly; do not say “no ticket required” if staff will still scan one.[1]

4. Rehearse admission

At the planned entrance, test the supported registration lookup or remaining digital credential with a controlled record. Check the result in the admission record, not merely the appearance of the confirmation email. Rehearse the route for a registrant who cannot find the message and identify an exception owner. If the buyer message and gate procedure disagree, correct both and retest before announcing the new delivery format.